Gift card and store credit liability should not be a month-end guessing game. Accounting teams need to know exactly what was issued, what was redeemed, what remains outstanding, and where every dollar came from.
That is why we built the new Rise Liability Report around the needs of accounting, finance and operations teams.
The report is powered by a new data foundation, giving you a consistent and detailed view of your gift card and store credit liabilities.
What’s New in the Rise Liability Report?
The new report gives you flexible ways to explore, customize, audit, and reconcile your liability data.
- Track liability with greater precision: See exactly how each redemption maps back to the credits that funded it, even when multiple funding sources are used. For example, a single redemption might combine credit from a product refund and customer service compensation. This gives your team a clearer, more accurate view of outstanding liability and the activity behind it.
- Build the report you need: Drag and drop dimensions directly into your view. Want to analyze liabilities by a specific Location ID? Need an Aging Report based on the month the credit was issued? Whether you manage multiple locations, stores, or sales channels, you can create and save the view your team needs.
- Reconcile with confidence: Generate a CSV export and receive it directly by email without waiting for the report to load. You can also download raw transaction and attribution data, including Shopify Order IDs, Order Numbers, and Gift Card IDs, to audit individual records, verify balances, understand funding sources, and reconcile Rise data with Shopify and connected financial systems such as NetSuite.
The result is a reporting experience designed not just to show liability, but to help teams understand the data behind it. For finance and accounting teams, that means greater transparency into how balances are calculated and the ability to validate the numbers when it matters most.
What’s Included at a Glance
What’s Next for Rise Reporting?
The Liability Report is the first experience powered by Rise’s new reporting foundation. Over time, we plan to expand this foundation across Rise.ai reporting, bringing more flexible customization and deeper insights to a wider range of financial and operational use cases.
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FAQ
What is the Rise Liability Report?
The Rise Liability Report is an accounting report that shows your outstanding gift card and store credit obligations and how those balances change through issuance, redemption, expiration and other activity. Rise adds customizable views that let you break down liability by issuance source, location, issue month and other dimensions, along with detailed attribution and raw data exports for auditing and reconciliation.
What can I track in the Rise Liability Report?
You can track how much gift card and store credit was issued, redeemed, disabled, manually adjusted, and remains outstanding for each credit issuance source. You can also break down the data by additional dimensions. In the raw data, you can trace each redemption back to the credits that funded it—even when one redemption uses multiple credit sources.
Can I customize my store credit liability report?
Yes. You can drag and drop dimensions such as Location ID and Issue Month to create reporting views that fit your business. You can also save customized views for future use, including views designed for aging analysis, specific locations, stores, or sales channels.
Can I export liability data for reconciliation?
Yes. You can generate CSV exports and have them delivered directly to your email. You can also download raw transaction and attribution data for deeper auditing, balance verification, and reconciliation.
Can I reconcile Rise liability data with Shopify and NetSuite?
Yes. Rise’s raw data includes Shopify Order IDs, Order Numbers, and Gift Card IDs, helping teams match Rise activity with Shopify data and financial systems that use Shopify data, such as NetSuite.
How does redemption attribution work?
The report traces redemptions back to the credits that funded them. If a customer uses credit from multiple sources in one transaction, such as a product refund and customer service compensation, the report shows how the redemption is attributed across those sources.
Can I use the Liability Report for month-end close?
Yes. The report is designed to give finance and accounting teams the detailed data, attribution, exports, and customization needed to support auditing, reconciliation, and month-end close processes.
Is the new Liability Report part of a broader reporting update from Rise.ai?
Yes. The Liability Report is the first reporting experience powered by Rise’s new data foundation. Rise plans to expand this foundation across additional reporting experiences, bringing greater customization and deeper financial and operational insights over time.
